Shipping policy
We currently only ship to addresses in the UK.
As soon as we have processed your order, packaged it safely and environmentally friendly, we will send it to your address via Royal Mail.
Shipping fees are always subject to box size and weight according to Royal Mail prices. Shipping costs for your order will be calculated and displayed at checkout.
We aim to dispatch orders within 2 working days (Monday to Friday, excluding Bank Holidays). Please note that this time can be slightly longer during busy periods.
You will receive a shipment confirmation email once your order has been shipped. After dispatch your package is expected to arrive in 2-4 working days. Delivery delays can occasionally occur.
Return policy
If you want to cancel an order without incurring a cost for returning unwanted items to us, you will need to do it before your order is dispatched.
You have a legal right to cancel a contract in 14 days. Which starts from the date we confirm your order has been dispatched. You can no longer cancel your order once you have opened the product packaging or used the product.
If you cancel your order after we have dispatched the products then you must return the products (in good condition and unopened) to us in a securely wrapped parcel. We will process the refund due to you within 14 calendar days after we receive the returned products. The cost of shipping is not refundable.
Please note berryscape is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly or us to file a claim. Please save all packaging material and damaged goods before filing a claim.
If the products that you receive are faulty or do not match the description given at the time of the sale of those products, please contact us as soon as possible.
We keep this Policy under regular review. This Policy was last updated on 02. February 2023.